Product support
Email [email protected] with your account email, project identifier, what you expected, what occurred, and any visible error code. Do not send passwords, API keys, payment card details, or sensitive reference files by email.
Archived projects
Signed-in users can open Archived Projects from the Studio navigation. A project can be restored only before its displayed scheduled removal date and only when its stored media and current account access permit restoration. There is no user-facing immediate permanent purge.
Privacy, security, and rights
- Privacy and account deletion: [email protected]
- Security reports: [email protected]
- Copyright and likeness takedowns: [email protected]
For security reports, include reproducible steps and impact, avoid accessing other users' data, and allow reasonable time for investigation before public disclosure.
AI and provider issues
Generation can fail, time out, or produce unsuitable material. Include the job or project identifier when reporting an issue. Support can investigate service behavior but cannot guarantee a particular output or provide legal clearance for generated media.